Privacy Policy

Who we are

Welcome to Petsitting Lugano, your trusted pet-sitting service provider. Our website is: https://petsittinglugano.ch. We take our clients' privacy very seriously and want you to feel confident about how we protect your personal information.

Data You Provide to Us

When booking our dog hotel, walking services, or in-home visits for cats, we collect the following information:

  • Personal Information: Your name, address, phone number, and email.
  • Pet Information: Name, age, breed, diet, medication, and special behaviors.
  • Service Preferences: Schedules, walk durations, or any additional instructions.
  • Payment Details: We securely collect and process payment information through certified platforms.

Data Collected Automatically

When you visit our website, we may collect:

  • IP address, browser type, and operating system.
  • Browsing history and behavior on our site.
  • Cookies to enhance your experience (see the Cookies section for more details).

How We Use Your Data

We use your data to:

  • Provide high-quality, personalized pet-sitting services.
  • Manage bookings, send confirmations, and update you about your services.
  • Communicate with you about your pet’s well-being while under our care.
  • Share special promotions and loyalty programs (with your consent).
  • Improve website navigation and optimize our operations.

Cookies

We use cookies to:

  • Remember your browsing preferences.
  • Enhance the functionality of our website.
  • Analyze site traffic and performance to improve our services.

You can disable cookies through your browser settings, but note that this might limit some website features.

Sharing Your Data

We never sell your personal information.
We only share your data when necessary to provide our services:

  • With payment providers to process transactions.
  • With communication platforms (e.g., WhatsApp or email) to send reports and updates.
  • In emergencies, we may share relevant information with trusted veterinarians.

Data Retention

  • We keep your personal information while you are an active client to manage your services.
  • Billing and payment-related data are stored in compliance with Swiss legal requirements.
  • Pet-related information is deleted if you cancel your account or request its removal.

Your Rights

You have the following rights regarding your personal data:

  • Access: Request a file with all the data we have about you and your pet.
  • Correction: Ask us to fix any incorrect or incomplete information.
  • Deletion: Request the removal of your data, except where we are legally required to keep it.
  • Revoke Consent: Opt-out of receiving our promotional communications.

To exercise your rights, contact us at: team@petsittinglugano.ch.

Security

We protect your personal information with:

  • Data encryption for all forms and transactions.
  • Secure servers with continuous monitoring.
  • Restricted access to sensitive information for authorized personnel only.

Changes to This Policy

We reserve the right to update this privacy policy to reflect changes in the law or our services. We will notify you of significant updates through our website.

Contact Us

If you have any questions or concerns about our privacy policy, please reach out to us:

  • Email: team@petsittinglugano.ch
  • Phone: 41 774701580
  • Address: Lugano

Thank you for trusting Petsitting Lugano. We are committed to caring for you and your furry friends with the utmost attention and respect.