Question 1

Care instructions

Accepted Answer

Before we begin, please include all information and detailed instructions in the application. If you want to add or change any information, we require all corrections/updates to be emailed to info@petmania.com. We we are not responsible for misinterpreted verbal requests, or handwritten and chat notes lacking details. Please allow a 2-hour time frame for the walk to start (1-hour time frame for crated puppies under 1 year old), and 4-hour time frame for cat visits to start.

Question 2

Minimum walks per week

Accepted Answer

To preserve our walkers schedules we are asking for a minimum of 4 walks per week or a 16 walks per month commitment for the same time frame. We offer 15 min walks between 10:30am-5pm, during non holiday Mon – Fri that are requested at least a week in advance. For cat visits we require daily visits and are not able to accommodate every other day visits.

If you need less than 16 walks a month or ad hoc walks: If your pup can walk with others in a group, and you can provide us at least 3 hours time frame and are flexible with the duration of the walks, we might be able to accommodate some of the requests depending on walkers availability.

Question 3

Canceling or changing your appointment

Accepted Answer

Late cancelation fee of $8 for any services (except for Boarding) canceled after 10pm the night before will apply, service adjustments need to be requested by 10pm the night before and approved by us; Full price of a walk/visit will apply for any cancelations made within 2 hours of the scheduled time frame; $8 for day care no shows or cancelations after 7am on the same day, $85 for boarding when canceled less than 24 hours before the start. All same day cancelations, adjustments and requests must must be submitted through petmania.com. Please wait for us to approve the change or request to make sure it’s confirmed.

Canceling on the Do Timely app: swipe the appointment to the left, edit and cancel buttons will appear.

Canceling on petmania.com website: click on the appointment, edit and cancel buttons will appear.

2) Canceling or reducing the duration of a service by emailing us: Please make sure to allow at least 12 work hours between your cancelation/adjustment email and scheduled walk that you want to cancel to avoid late cancelation fee stated above.

3) Calling us during the office hours and canceling by phone: Same rules apply as in canceling/ adjusting by PetMania.

Question 4

Payments due

Accepted Answer

All payments for recurring weekly walks are due on the first of each month for rendered services, and on the first day of service for short term arrangements. Currently we accept cash, check and credit card. Please note there is an extra 4% fee applied to credit card payments.

We require for the credit card info to be added to your profile before we start the service, if the payment is not submitted within a month, we will run your credit card on file on 5th week from the start of the services or when total due reaches $400. All invoices that are not paid within 6 weeks are subject to a weekly $10 fee. If the invoice is not paid by 8th week, the services will be temporary suspended until paid in full.

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