FAQ

Reservations and Services

It's super easy! You can book directly through our website, or by messaging us on WhatsApp (link available on our page). We’ll also send you a personalized form to better understand your pet's needs before confirming your reservation.

What services do you offer?

We currently provide the following exclusive services:

➡︎ Dog Walking: Tailored routes to match your dog’s energy and needs.

➡︎ In-Home Cat Visits: Personalized care to feed, play, and provide companionship for your cat in the comfort of their home

Care & Well-Being

What type of supervision do you offer?

We’re with the pets 24/7. They’re never alone and are always under careful supervision to ensure their safety and happiness.

What happens if my pet gets sick during their stay?

In case of an emergency, we have direct contact with the Ospedale Veterinario and an immediate action plan. We’ll keep you informed of any situation and act quickly to care for your furry friend.

Payment & Cancellation Policies

What payment methods are available?

We accept:

➡︎ Cash

➡︎ Card

Can I cancel or change my booking?

Yes, we understand plans can change. Please inform us at least 48 hours in advance to cancel or modify your booking.

Do you offer discounts for recurring bookings?

Absolutely! We provide exclusive discounts for:

➡︎ Regular clients receive gifts, discounts and exclusive services

Preparation & Requirements

Can I book a last-minute walk or visit?

Depending on availability, we’ll do our best to accommodate you. For last-minute services, please contact us via WhatsApp.

What happens if it rains or the weather is bad during walks?

Your pet’s safety and comfort are our priority. If the weather isn’t suitable for long walks, we provide indoor activities or sheltered play areas to keep them active and happy.

Do you offer personalized services?

Absolutely. From private walks to customized menus, we adapt to your pet’s unique needs.

Why choose us?

Because we don’t just care for your pet, we treat them like family! Our goal is to create an experience you and your furry friend will cherish and want to repeat.

Still have questions?

Message us on WhatsApp or email us! We’re here to help and ensure both you and your pet are happy and stress-free. 😊

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