Terms of Use
By accessing or using our website or engaging with our services, you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, you must not use our website or services. Additional terms may apply to specific services, and in case of any conflict, those terms will take precedence.
Electronic Communications
When you visit our website, send us emails, or interact with us electronically, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Accounts
Registration
To access certain features of our website or book our services, you may be required to create an account. By creating an account, you agree to:
Provide accurate, truthful, and up-to-date information.
Maintain the security of your account credentials.
Notify us immediately of any unauthorized access or suspicious activity.
You are solely responsible for all activities conducted under your account. We reserve the right to suspend or terminate accounts that violate these Terms of Use or any applicable laws.
Permissible Uses of Site
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal purposes. You agree not to:
Use the website for any unlawful or unauthorized purpose.
Modify, copy, reproduce, or distribute website content without our express written permission.
Attempt to reverse engineer or disrupt the functionality of the website.
Use automated tools or scripts to access, scrape, or exploit the website or its content.
Service-Specific Terms
Dog Hotel, Dog Walking, and Cat Sitting Services
Bookings: All bookings are subject to availability. Confirmation of bookings is provided via email or phone.
Service Limitations: We reserve the right to refuse service to pets with aggressive behavior or health issues that may pose a risk to other animals or staff.
Drop-Off & Pick-Up: Clients must adhere to scheduled drop-off and pick-up times. Late arrivals or pickups may incur additional fees.
Health Requirements: All pets must have up-to-date vaccinations and be free of contagious conditions. Proof of vaccinations may be requested before service.
Payment Terms
Payment Methods: Payments can be made via credit card, bank transfer, or any other accepted method listed on our website.
Due Dates: Full payment for services must be made before or at the time of service, unless otherwise agreed upon.
Late Payments: A late payment fee may apply for overdue invoices. Services may be suspended until outstanding balances are cleared.
Cancellation and Refund Policy
Cancellations
Dog Hotel Services: Cancellations made less than 24 hours before the scheduled start will incur a fee equivalent to one night’s stay.
Dog Walking & Cat Sitting: Cancellations made less than 12 hours in advance may be charged the full service fee.
Refunds
Refunds for prepaid services will be issued on a case-by-case basis. Administrative fees may apply.
Privacy Policy
Your use of our website and services is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.
Liability Disclaimer
While we take all reasonable precautions to ensure the safety and well-being of your pets, we cannot be held liable for:
Accidents, injuries, or illnesses occurring during the service unless caused by negligence on our part.
Loss or damage of personal belongings left with us.
Modifications to the Terms
We reserve the right to update or modify these Terms of Use at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of the website or services constitutes acceptance of the revised terms.
Contact Information
For questions or concerns regarding these Terms of Use, please contact us at:
team@petsittinglugano.ch
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